1. Recognized the value of a controlled authoring program heretofore used only in airline manufacturing and successfully migrated the process to software documentation development.
2. Planned and implemented a global customer training program for a high-tech software security company.
3. Designed custom software training programs for Fortune 1000 clients. Increased the usability and success factor of internally developed applications.
4. Addressed international customer requirement for improved documentation and training usability by implementing a simplified English program. Resulting publications are 20% shorter and take approximately half the time and cost to translate.

1. Consolidated publications under one manager and enforced organizational discipline in a level zero (CMM)software development company. Documentation approval ratings went from 78% dissatisfied to 95% satisfied customers calling Technical Support.
2. Developed timeline, scheduled event space, and monitored registration and attendance for national Sales training program. Program came in under budget and with 97% attendance rate.
3. Developed and implemented a three-year budget for a not-for-profit advocacy organization. Positive balance sheet maintained while meeting program goals throughout tenure.
4. Evaluated billing methodology used by solo medical practice and identified ways to improve collections through improvements in technology, staffing, process, and work flow. Revenues increased quarter over quarter 45%.

1. Directed a customer-focused, highly motivated team of technical writers, trainers and Web developers in the creation of complete Sales and technical education program. Certification program now strategic component of international Sales efforts.
2. Coordinated project and program managers in the creation of planning documentation templates. Subsequent adoption significantly raised organizational maturity, improving planning and project predictability.
3. Mentored subcontractors in the software training and development field. Several individuals went on to establish their own successful consulting businesses.

1. Developed application courseware for end-users unfamiliar with computers. Courseware approval ratings increased dramatically.
2. Translated legal counsel data requirements into specific material requests for their clients. Reduced legal bills by over 10% by reducing the volume of material requests as well as billable paralegal and associate time.

1. Recruited resellers into a certified training partner program. By the end of the first year the program included 70 trainers operating out of 50 resellers in 23 countries.
2. Interacted daily with customers as a representative of a national software training firm. Enhanced corporate image of the training firm as well as increased sales for non-customized courses.
3. Coordinated subject matter experts in four countries in the development of a seminar series. Final product received accolades from business units for its high degree of usability and applicability.